This page provides information about energy rebates and energy bill support schemes.
If you have a query with your energy bill, or are unable to pay, please contact our partner PECT.
PECT is a free one-to-one advice service that helps support people to keep warm, provides advice on energy bills and any energy debt you may have. Contact them for further advice on free energy and money and warm homes.
Telephone: 0800 802 1773
Email: energyadvice@pect.org.uk
If you are unable to contact PECT by any of these options yourself, please contact our Customer Services team on 01353 665555 and we can complete a form on your behalf.
If you sign up to your supplier's Priority Services Register (PSR), you can get extra help and support with your energy supply.
The benefit of being on the register varies between energy suppliers but users may be offered free gas safety checks, free meter readings, the option to nominate somebody else to be sent a copy of the bill (a carer for example) and advanced notice if any energy supply has been interrupted.
You will need to contact both your gas and electricity suppliers to be added to the register.
Money Saving Expert has produced an energy price cap calculator which may help to calculate your energy costs, based on your usage. If you are currently on a pre-capped standard tariff you can enter your energy figures into the calculator for an estimate of what you will pay. This calculator won't be able to provide estimates for those on a fixed tariff deal, only for standard tariffs.
The government’s Warm Home Discount is a one-off payment to reduce eligible customers' bills over the winter months. Your electricity supplier will apply the discount to your bill, the money is not paid to you.
You do not need to apply for the scheme, payments are automatic, but you will only be eligible if your energy supplier is part of the scheme.
If you were born before 23 September 1958 you could get a Winter Fuel Payment from the government to help you pay your heating bills. The amount will vary depending on eligibility, you could get either £200 or £300.
You may be eligible if you or your partner get certain benefits. If you are eligible, you will normally get the Winter Fuel Payment automatically.
People on certain benefits may be eligible for a Cold Weather Payment from the government if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over 7 consecutive days. If you are eligible, you will get these payments automatically, you do not need to apply.
If you are in debt to your energy supplier, you might be able to get a grant to help pay it off.
Ofgem offers advice on what to do if you cannot afford to pay your energy bill, including links for schemes, grants and benefits that you may be able to access for help.
Even if your energy provider is not listed as part of the scheme, you might be able to get a grant from the British Gas Energy Trust. This grant is available to anyone - you do not have to be a British Gas customer.
If you have a pre-pay meter and are struggling to afford to top it up, contact our partner PECT. They can offer advice, support and assess you for an emergency fuel voucher.
Visit our home energy efficiency grants webpage for more details.
An Energy Performance Certificate (EPC) makes recommendations about measures you could undertake to help improve the energy efficiency of your property.
The Energy Saving Trust advise on how to cut down on your energy use to save money and share their quick tips to save energy advice.
Cambridge Carbon Footprint has ideas to help reduce costs and save energy.
Which? has also published 10 ways to reduce energy bills.
National Energy Action's warm and safe homes advice service is a free support service providing advice to households on their energy bills and keeping warm and safe in their home.
A good source of information on energy improvement measures and 'retrofitting' existing properties is available on the TrustMark website.
Ofgem has lots of information about environmental and social schemes, such as the Boiler Upgrade Scheme and Smart Export Guarantee, on its website.
Information about renewable heating sources including the Cambridgeshire Solar Together scheme can also be found on our renewable energy page.